- Shipping & Returns
Shipping & Returns
You may return an item for refund or replacement within 14 days of the shipment date provided that the item is unopened, undamaged, and in resalable condition. Custom Photo Puzzles cannot be returned. Shipping and handling charges are non-refundable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for most items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.