We will not be taking Custom orders online, by email, in the shop or by phone for the rest of 2020.
What sizes are your "CUSTOM-made" puzzles?
30 pieces: The simple, index-card sized puzzle pieces are ideal for young children, as well as adults who are easily frustrated or struggle with limited sight or mobility. Approximate puzzle size: 13" x 19"
100 pieces: Bigger pieces and lots of different shaped pieces, including the dog bone piece. Great for children just starting school and anyone looking for a relaxing puzzle experience. Approximate puzzle size: 13" x 19"
175 pieces: Featuring pieces with intermediate difficulty, this size is perfect for school age children and adults looking for an alternative to tiny pieces. Approximate puzzle size: 13" x 19"
300 pieces: The puzzle design that started it all! Perfect as puzzle for an evening or one to taking in a suitcase. It even includes signature P. T. P. piece shapes. Fun without the frustration. Approximate puzzle size: 13" x 19"
300 X-LG pieces: Easier to handle and easier to see with Extra Large pieces. Fun, random piece shapes, including a dog bone, will keep your interest and stimulate your brain. Full sized puzzle assembles to standard frame size of 18" x 24". Recommended for ages 10 and up.
500 pieces: Designed especially for puzzle enthusiasts who enjoy random, free-style piece shapes. With an average difficulty level, this size is best for adults and experienced young people. Full sized puzzle assembles to standard frame size of 18" x 24".
1000 pieces: Designed to challenge even die-hard puzzle fans, these pieces mimic the classic rows & columns of European puzzles. Puzzle measures approximately 20" x 28" when fully assembled. Recommended for experienced puzzler-ers aged 12 and older.
How long will it take to get my puzzle?
The estimated production time for the Custom puzzles of YOUR image and/or OUR image can take 2 to 3 weeks depending on the order volume. It can be longer during the holiday season. If we haven't started your order, you may request that the order be canceled and refund your payment. Please note this does NOT include shipping time.
Some of the factors involved are the time of day the order is received, the number of puzzles to be made, the chipboard to be cut, the schedule for the press based on the different sizes. For example if the cutting die for 1000 piece puzzle is on the press, we'll do all the orders that have requested that size puzzle. Then the cutting die is changed for the next size.
If you have a deadline, please note your time frame in the comment section and we'll let you know if we can accommodate your request. There is just the two of us running our shop and fillings orders. We appreciate your patience.
How do I glue a puzzle?
1. Slide wax paper under the assembled puzzle.
2. Pour a small amount of glue that dries clear on the face of the puzzle (Mod Podge works well).
3. Use a piece of cardboard, brush, or rubber spatula to push the glue across the puzzle. This should force the glue into the cracks, leaving very little on the surface and reducing the possibility of the puzzle curling when dry.
4. Repeat numbers 2 & 3 until the face of the puzzle has all the cracks filled with glue.
5. Let the glue dry.
6. Flip the puzzle over onto new wax paper, pull off and discard the used wax paper. To avoid curling, apply a very light coat of glue to the back.
7. Let dry.
8. Apply another coat if you want the puzzle more rigid.
9. Several ways to display your puzzle:
-Put 2 eye screws into a strip of wood, then glue the wood to the back of the puzzle and hang with picture wire.
NOTE: This gluing method may not be appropriate for foil or other puzzle surfaces. If in doubt, check with the manufacturer for their recommended procedure.
What does it mean that my order is now "Pending"?
We change the order status to "Pending" after we've printed out your order and list it on the manufacturing calendar. This is the first step of the process.